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We accept VISA, Mastercard or Paypal.
Unfortunately, we no longer accept cheques or postal orders.
Checkout with Paypal is a fast, safe and easy way to pay on our website. Simply select Checkout with Paypal instead of our own checkout button and you will be directed to log in to your Paypal account to verify payment methods and delivery information. You will then be directed back to our website to complete the order process.
Yes! We’re all about making your shopping experience as easy as possible, and saving your card details couldn’t be easier. Simply select the tick box at the end of the order process to save them – job done!
You can't miss our convenient top navigation of our most popular gift categories – it's on every page so you can't get lost.
For those of you that know exactly what you're looking for, simply search for the product you're after specifically in our conveniently located search bar at the top of every page.
If you've found everything you're looking for then now is the time to head on over to our checkout. Just hover over the trolley at the top of the page and either view basket to make any changes or checkout to complete your order. Our basket page will calculate an estimated shipping cost so you get an idea of the overall cost.
Add a delivery address, choose how you want your order to be delivered, check over your order and select any options (like gift wrapping or using a discount code!) before completing your payment details and submitting your order. If you do make any changes to your order at any stage, remember to press update before moving on. After completion, you will receive a confirmation e-mail just for peace of mind. It really is that simple.
Want to make it even easier? We also offer Checkout with Amazon and Paypal Express to speed up the process - giving you more time for the things that matter, like putting your feet up with a cuppa.
We endeavour to process orders as soon as we can, so once the order has been paid for and the stock has been allocated it’s very hard for us to alter any information on the original order. Please contact our friendly Customer Service Team as soon as possible and we will try our best to locate your order and make the requested changes. However, if it’s already started to be processed then regretfully we will not be able to change it.
If the delivery address is the same as the invoice address, then yes, prices will be included. If the delivery address is different to the invoice address then there will be no prices shown on any paperwork sent out with the gift.
We just need a daytime contact number in case we have any problems with your order, concerning stock or delivery. We do our best to only contact you if it’s absolutely necessary, and sometimes it’s quicker to call you. Please rest assured it isn’t used for any marketing purposes and we never sell on your details to third parties.
You don’t have to register to place an order, you can simply check out as a guest. But there are great advantages to joining the Fancyagift family. As a registered customer, you’ll not only be able to keep an eye on and track the progress of orders placed, but also earn loyalty point discounts to give you money off further purchases. You can also save your address details for future use making shopping quicker and easier!
Have you checked your spam folder? It might also be that you’ve just miss-typed your email address or entered an old one that you no longer use. Please contact our friendly Customer Service Team and we can take a look for you.
When you go to place any of our gifts into the basket, by the side of the big green ADD TO BASKET button you will see a green tick - this shows stock is available. If there is a red cross then sadly the item is currently out of stock. But hopefully, we will be getting some more in, so you can still buy it and then when it comes back into stock we will send it to you.
To help alert customers of low stock levels we do say “Only X left in stock”. If you require a lot then it’s best to send our friendly CS Team an email and if we don’t have enough we will do our best to get you some more.
Yes, you can place an order with us via the telephone. However, when it comes to personalised or bespoke orders we do prefer for these to be done online, simply as this rules out any human error between you and us. We will do our best to help you through and make it as pain-free as possible.
When you place the order directly through our website all the personalisation fields will be set up for you. Don’t worry all the personalisation will be centralised for you so it looks right. Please remember, your personalisation is printed exactly as requested, so please check your spelling, as we cannot be held responsible for typos.
Customer security is a priority, so yes we are secure and we have the padlocks to prove it! For reassurance, all our security certificates are listed on every page of our site near the bottom of the pages whilst you’re browsing, then at the side of the pages. Once you’re in the basket and order summary sections you can click on the padlock in the URL bar to see the current certificates.
Our website is open 24/7 to allow you to shop to your heart's content. Gratefully they allow us to go home, so humans will be here from 9 am through to 5.30pm Monday to Friday (excluding public holidays)
Delivery times will vary depending on your selected shipping method. If you’re not sure, just check your order confirmation email, as it has everything you need to know. Personalised items, chocolates and gift experiences may take a little longer due to the required production time (see the respective product page for more info).
Select the relevant UK delivery method, and your postage rate will be determined and adjusted by your address and the weight of your package. You will be able to see the final delivery cost before confirming your order. Unfortunately, this is at a higher price than normal due to the use of a courier.
Once your order leaves our warehouse it is in the safe hands of our couriers. Sometimes orders get held up at customs and unfortunately this is outside of our control so we will not be able to refund international shipping charges. For more information, please call our Customer Services team.
Unfortunately, these countries have strict security checks at customs and a lot of our products fail to clear these checks making the whole process expensive and frustrating for all involved. We're really sorry about that!
Unfortunately, your item may be subject to import tax and this is out of our control. If a customs charge is applied, you will be notified by the shipping company and it is your responsibility to pay them to receive your order. If these charges are not paid, the order will either be returned to us or destroyed and we may not be able to issue any refunds.
Our apologies if we missed a gift from your order. Please contact our friendly Customer Service Team and we can arrange for your missing item to be sent to you. Oh, but don’t forget, things like our personalised gifts etc. are dispatched separately to other items you may have ordered.
Sorry! We do try our hardest to make sure errors don’t occur but were only human and sometimes mistakes happen. So please contact our Customer Service Team, and let us know what you should have received and what you actually got, we can then send out the correct item for you.
Please check the packing slip included within your parcel. It should tell you what your box should contain, and if anything is to follow. Personalised items are generally sent separately as they take slightly longer to make. It might also mean that sadly we didn’t have one or more of the gifts you’ve ordered and rather than making you wait and holding your whole order we’ve sent what we did have out to you first. If this is the case the remaining items will be sent on as soon as we do have them at no additional cost to you. If none of this applies, please contact our friendly Customer Service Team
We would love to deliver all of our items overseas, sadly there are restrictions, we can’t send just anything as Customs or our couriers won’t allow us to. Although we personally love Russia, Ukraine and Indonesia, unfortunately, we can’t deliver to you guys at all (sorry).
Both Royal Mail and our Couriers will leave a ‘failed delivery’ card (sounds harsh, but honestly, it’s no reflection on you!) Royal Mail will try and deliver to your immediate neighbours; otherwise, they'll return your parcel to the Local Sorting Office, to await your contact. Our couriers (local and international) will generally attempt another delivery the following day, before holding your parcel at their sorting depot. If you have any problems or are unsure what to do, just contact our friendly Customer Service Team who are always happy to help.
This depends on the delivery service you have selected and paid for. Standard delivery is 5 working days after dispatch. Express delivery is 2 working days and Next Working day will be with you the next available working day after you place the order. International shipping will take either 6-12 business days on the standard service, or 3-5 on the express service.
Just to point out our gifts do have cut off times, which is mainly 5:30 pm unless it’s a personalised gift or a difficult to deliver to a location such as Northern Scotland and the Isle of Man. Personalised items have an earlier cut off as we need to put these into production as soon as possible for you before they can be sent out for delivery (see product page for details). If your parcel is late, please check it’s not still being made or waiting for you at the local sorting office, if not, please let us know and we’ll sort it out for you.
Where possible we will dispatch orders to offshore locations and the Highlands using Royal Mail 1st Class Post and various Courier options. Please be aware that some larger/heavier products and orders may incur additional charges.
Your delivery options will be displayed on the checkout page and will be worked out depending on your shopping basket. If you have any questions please ask our friendly Customer Service Team.
This will vary and you will need to check the specific product pages for production lead times. We do try to put as much information as we can on there to keep you as informed as possible. These are bespoke gifts made specifically to your requirements and although we try to offer you a quicker delivery service, we can only do this once they’ve been made.
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That's okay, some of our products aren't for everyone – we won't hold it against you. Simply go to our returns page, print off the form and fill it in. Then just pop it back in the post to us, and provided it is still in its original condition and hasn't been used, we will happily refund the cost of the items. Refunds can take up to 14 days to be processed. Unfortunately, we cannot refund any gift-wrapping or shipping charges and you will have to pay for postage to return the items to us, sorry!
PLEASE NOTE: If loyalty points were collected when placing the order, these will be deducted from your account accordingly. Unfortunately, our returns policy does not extend to unwanted personalised or made to measure items, perishables such as food or flowers, opened or worn fancy dress costumes or masks (unless faulty) or flying toys that have been used. If you live outside the UK, please do check whether a product uses batteries or mains electricity and can be adapted before purchasing as this is the responsibility of the customer.
PLEASE NOTE: We regret that we cannot accept the return of flying toys if they have been used. Items delivered outside of the UK cannot be returned or refunded if they are faulty because their use outside of the UK invalidates their warranty.
